You should log in to your Server Control Panel (SCP) and click on the link for "Mail". There you can add/edit email accounts. If your plan does not include an SCP, open a support ticket for us to assist you.

When setting up an e-mail address you will need a program that supports pop3 e-mail accounts (Microsoft Outlook for example.)  You need to create a new account.  Use the following example as a guide to setup that account.   

• POP3 (incoming) for example webmaster@yourdomain.com

Hostname: "mail.yourdomain.com"
Username = "webmaster@yourdomain.com" (format for most Windows accounts) or "webmaster" (format for most linux accounts)
Password = (the password you chose upon registration)

• SMTP (outgoing)  

Hostname: (Provided by your local ISP)

•   Example = smtp.roadrunner.net

OR

Use your hostned.net webmail account for fast and reliable home SMTP.  (Must have upgraded to Mail Plus account)

•  Example = smtp.everyone.net (same for all accounts)
   Click "use authentication"
   username = your @hostned.net e-mail address
   password = your @hostned.net password

Since we are operating in a "shared" hosting environment, we do not support mass mailings over 50 through the individual domain hosting accounts. Such activities could set off our alarms and show your account as using excessive server resources; hence jeopardizing your account. We do provide the service of dispersing mailing lists safely from a server dedicated to this purpose. Contact us with all of your specific specifications for more details and pricing information.

When you see email accounts or folders already present on your account by default, it is recommended not to remove them.  By default there are important accounts on your domain: ROOT is the POP e-mail account to which all miscellaneous mail ends up.  The NOBODY alias is the alias which forwards to ROOT this miscellaneous e-mail, which is mail that does not have an account already setup.  If you insert a forward-to address in the NOBODY@ account, it serves as a "catchall" rule for all mail that is sent to an unrecognized account.

There are two basic types of e-mail interfaces out there:
1) WebMail
2) Local e-mail


1) ***** Webmail *****
Webmail is great for travelers or anyone who wants to have access to their mail from any location. As the name implies, your e-mail interface is in your web browser working from the internet (remote location). Messages are not actually downloaded to your hard drive. Webmail usually gives the user an account like you@hostned.net or you@yahoo.com like that. The interface allows you to send and receive mail from any internet location without the hassle of having to configure local settings (as with LOCAL E-MAIL). From there, the more advanced webmail systems like these can allow the user to "check external mail" which would be your personal domain POP3 account or anything you choose. When you do this, mail is fetched from your POP3 box

-- for example: webmaster@hostned.com **

And pulls the messages in to your webmail account. From there you can reply to the fetched message. You can even set the "reply-to" address as the same webmaster@hostned.com so when someone replies back; it is routed back to your POP3 mailbox instead of directly into your webmail account.

HostNed offers HostNed.net WebMail – one of the most advanced systems available. It is the system we use for most of our business communications. See more about HostNed.net WebMail at http://hostned.com/webmail.htm

2) ***** Local e-mail client *****
Many users choose to use a local e-mail client to send and receive e-mail. In this method, the messages are fetched from your POP3 mailbox (HostNed server) and downloaded to your PC hard drive. This is known as "incoming" mail. When you compose a message or reply to a pre-existing message, you will send the e-mail from your PC to the destination via SMTP server. This is known as "outgoing" mail.

The most common local e-mail program is Outlook Express, since it is the one that comes standard with all versions of Microsoft Windows. Outlook Express (and its big brother Outlook) are used by many businesses and also include browser integration (when you click on a link that says “send us an e-mail” and the Outlook accounts window comes up). Local e-mail clients are very powerful, but they are sometimes difficult to set up and contain hundreds of settings that can sometimes be a hassle.

Any kind of group email that you send out is considered mass emailing. The thing that is most important, is whether or not your email generates a SPAM complaint. THAT is the key issue. If your email doesn't generate a complaint then you're fine. But if it DOES, then you're liable for a hefty fine or termination of account without notice or refund.

There is no 100% safe way to do it. BUT, for maximum safety ensure the following:

• Be sure to use the DOUBLE-OPT-In method of collecting email addresses from your site. This means asking the user to sign up, and then sending out an auto-generated email that asks them to confirm their desire to be included in your list.
• Only use email addresses that you have collected yourself
• Do not purchase email lists. These are almost always fraudulent lists.

Email Setup - Microsoft Outlook and Outlook Express

1- Open Microsoft Outlook Express
2- Choose the Tools menu and then select Accounts.
3- Click MAIL tab then click the ADD button and again choose MAIL.
4- Enter your name. This is the name that people will see when they receive an e-mail from you.
5- Choose Next.
6- If prompted, choose I already have an e-mail address that I would like to use.
7- Enter your complete E-mail address. You must already have this address account installed.
Example: webmaster@yourdomainnamehere.com
8- Choose Next.
9- Incoming Server should be set to use POP3 by default. If not, chooose POP3.
10- Enter the Incoming Mail Server Name. Example: mail.yourdomainnamehere.com
11- Enter the Outgoing Mail Server Name. Example: smtp.myispaddresshere.net (Check with your ISP or SMTP provider to be sure)
12- Choose Next.
13- Enter your SMTP Account Name. (Check with your ISP or SMTP provider to be sure)
14- Enter your SMTP Password. (Check with your ISP or SMTP provider to be sure)
15- If you want to have your password saved, so that you don't have to type it when checking e-mail, place a check in the Remember password box.
16- Secure Password Authentication should be unchecked by default. If not, uncheck Log on using Secure Password Authentication (SPA).
17- Choose Next.
18- Choose Finish to save your settings.
** If your ISP or SMTP provider requires SMTP authentication, then continue below. If not then your setup is complete:

19- Choose the Mail tab.
20- You will see the account you just created in the white box. Click on it (select/highlight) Account and then choose the Properties button.
21- Choose the Servers tab.
22- Check the box My Server requires authentication.
23- Choose the Apply button.
24- Choose the OK button.
25- Choose the Close button.
 

SMTP is provided on the following services:
1) ISP service
2) Dedicated servers
3) Dev Series hosting accounts
4) Selected others

It is not provided with regular shared hosting accounts without expressed permission.
Why not?

It is an issue of security and quality of service. Our servers are designed to host web pages of many different domains. If one person uses their hosting account to send mass unwanted emails (SPAM) then the whole server may become "blacklisted" disrupting the mail service for everyone. We prevent that from happening, in fact none of our servers are blacklisted. Besides it is not even necessary since SMTP is provided by ISP. Relaying mail from your location, through a web server, to somewhere else is very inefficient.
 

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